PKOK Game's Terms & Conditions
— Everything clear, everything transparent

By accessing PKOK Game or using any of its services, you are considered to have automatically agreed to these terms and conditions. If you do not accept these terms, please do not use PKOK Game.

PKOK Game is an online Sports Betting and gaming platform designed for users in Bangladesh. The platform offers betting on cricket, football, kabaddi, and a range of other sports.

PKOK Game reserves the right to modify these terms and conditions at any time. Continued use of the platform after any changes will be taken as your acceptance of the updated terms.

To register an account with PKOK Game, you must meet the following requirements:

• You must be at least 18 years old. Accounts for minors are strictly prohibited on PKOK Game.
• Each individual may only create one account. If multiple accounts are detected, all accounts will be closed and balances will be forfeited.
• The name, date of birth, phone number, and email you provide at registration must be accurate and belong to you.
• PKOK Game may request a copy of your National ID or passport at any time for identity verification.
• Opening an account in someone else's name or using another person's information is strictly prohibited.

Always keep your account password confidential. You are solely responsible for all activity on your account. Never share your password with anyone — no PKOK Game staff member will ever ask for it.

Deposits at PKOK Game can be made via bKash, Nagad, Rocket, and other major mobile banking services in Bangladesh. The minimum deposit amount is ৳100.

• Deposits are typically credited to your account instantly.
• Only deposit from a mobile banking number registered in your own name. Third-party payments are not accepted.
• Always use the correct reference number when making a deposit. PKOK Game is not responsible for any delays caused by an incorrect reference.
• PKOK Game does not charge any additional fees on deposits; however, your mobile banking provider may apply their own charges.
• If a deposit gets stuck, contact the support team with a screenshot.

The following rules apply when withdrawing winnings from PKOK Game:

• The minimum withdrawal amount is ৳500.
• Withdrawals can only be made to your own mobile banking number registered in your name — the same one used for deposits.
• Standard withdrawals are processed within 1–3 business hours.
• KYC verification may be required when making a large withdrawal for the first time.
• Wagering requirements must be met before withdrawing any bonus winnings.
• PKOK Game reserves the right to place a hold on withdrawals in the event of any suspicious activity.

If you experience any withdrawal issues, contact our 24/7 support team. PKOK Game always strives to deliver your funds as quickly as possible.

The following rules apply to all bets placed on PKOK Game:

• Once a bet is confirmed, it cannot be cancelled. Please review all details carefully before placing your bet.
• Odds may change before a match begins. Bets will be settled at the odds that were in place at the time of confirmation.
• If a match is cancelled entirely, all related bets will be refunded.
• If a bet is not recorded correctly due to a technical issue, PKOK Game will investigate and make a final decision.
• PKOK Game reserves the right to void any bet where an obvious error in the odds is identified.
• Betting using match-fixing or insider information is strictly prohibited.

PKOK Game regularly offers a variety of bonuses and promotions. Each offer has its own specific terms, but the following general rules apply across the board:

• Bonus funds cannot be withdrawn directly. They become withdrawable only after the required wagering conditions have been met.
• Welcome bonuses typically come with a minimum 10x wagering requirement.
• Claiming bonuses through multiple accounts, or operating multiple accounts from the same device or IP address, is strictly prohibited. If detected, all associated accounts will be closed.
• PKOK Game reserves the right to modify or cancel any bonus offer at any time.
• Bonuses must be used within the specified time period. Any unused bonus will be forfeited upon expiry.
• For refund or cashback bonuses, the bonus amount may need to be wagered again before withdrawal.

PKOK Game is committed to responsible betting. We want our users to bet for entertainment, not out of compulsion. To support this, PKOK Game offers the following tools:

• Daily Deposit Limit: You can set your own daily deposit limit to control how much you add to your account each day.
• Session Time Limit: Automatically log out after a set period of inactivity.
• Cooling-Off Period: Option to take a temporary break ranging from 24 hours to 30 days.
• Self-Exclusion: Option to temporarily or permanently deactivate your account whenever needed.

If you are experiencing any issues related to betting, please visit our Responsible Gaming View the page or contact support.

PKOK Game reserves the right to temporarily suspend or permanently close an account for any of the following reasons:

• Creating multiple accounts or abusing the bonus system.
• Registering with false information.
• Using another person's payment method or suspected money laundering.
• Using betting software, bots, or automated systems.
• Placing bets by exploiting technical errors in the odds.
• Abusive behavior or threats directed at PKOK Game staff.
• If account closure is required by court order or government directive.

PKOK Game takes the protection of your personal information very seriously. We use SSL encryption to keep all your data secure.

• Your personal information is never sold to any third party.
• Documents collected for identity verification are stored securely.
• Information may be shared when required by law or upon request by the relevant authorities.
• For more details, visit our Privacy Policy View page.

PKOK Game reserves the right to update these terms and conditions at any time. For significant changes, users will be notified via their registered email or an in-app notification.

Continued use of PKOK Game after any changes have been made constitutes your acceptance of the updated terms. We recommend checking this page regularly.

If you have any questions about these terms, please contact us:

• Email: support@pkokgame.app
• Live Chat: Available 24/7 within the platform
• Help Center: pkokgame.app/help-center